Delivery, Returns & Refunds

Digital Workouts

All downloadable workout guides are delivered instantly by email after your purchase is complete.

If you don't see your download email within a few minutes, please check your junk or spam folder before getting in touch.

Bags

All bags are shipped via Royal Mail.

Dispatch: We aim to process your order within 48 hours
Delivery Time: Please allow 3–5 working days for your order to arrive after dispatch.

You will be notified by email once your order has been shipped.

Returns & Refunds

We want you to love your RixActive purchase. If something isn't right, we're here to help.

Bags

If you'd like to return your bag, you can do so within 14 days of receiving your order, provided it is:

Unused and in its original condition
Returned with any original packaging

Please contact us before returning your item so we can provide the correct return instructions.

Unless the item is faulty or incorrect, customers are responsible for the cost of return postage.

Once we receive and inspect your return, we'll process your refund to your original payment method. Please allow a few working days for the refund to appear in your account.

Digital Workout Guides

Due to the instant delivery of downloadable digital products, all workout guide purchases are non-refundable.

If you're having any issues accessing your download, please get in touch and we'll be happy to help.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you've received the wrong item, please contact us as soon as possible with your order number and photos where possible. We'll work quickly to resolve the issue.